No chatbots, no “open a ticket and we'll get back to you next quarter.” Pick the right line below — every one is staffed by people who've actually worked in a clinic.
You're evaluating Focus and want to see it in action, get pricing, or talk migration from your current EHR. We'll match you with a clinician on our team.
You're already on Focus and need help with the product, an integration, billing claims, or a workflow question. Sign in and we'll route you to your CSM.
Reporting a vulnerability, requesting our SOC 2 report, or working on a story? Our security and comms teams answer those directly — addresses below.
For evaluations, pricing, contracts, and migration scoping. Replies from a clinician on our team.
Existing customers only. Faster path: open a ticket from inside the app — it routes to your CSM.
Vulnerability reports, SOC 2 / HITRUST requests, BAA execution. PGP key on the security page.
Story pitches, interview requests, media kit, executive bios, brand assets, and logo files.
186 Focusers across 14 states. We hub in San Francisco and Boston, but most of us work from home offices, kitchen tables, and the occasional clinic.
488 Folsom Street, Suite 400
San Francisco, CA 94105
100 Summer Street, Floor 21
Boston, MA 02110
Most Focusers work remote. Quarterly all-hands rotate between the two hubs.
Focus EHR, Inc.
P.O. Box 7421, San Francisco, CA 94120
No. Plans, rates, and what's included are all on the pricing page — including the line items most vendors hide. Volume discounts kick in at 10+ providers.
Twenty minutes. We map your current visit workflow to Focus — no slide deck, no pre-recorded video. Bring your hardest documentation case and we'll run it through AI Scribe live.
Yes. We'll send our standard BAA after the first call. If you have a custom one, security@focusehr.com turns redlines around in two business days.
Email security@focusehr.com with details and our PGP key from /security. We respond within 24 hours and pay bug bounties up to $25k for qualifying reports.
Yes — status.focusehr.com. Subscribed customers get push alerts for incidents in their region within sixty seconds.
If you're a lab, payer, clearinghouse, or device manufacturer wanting to build on Focus, write to partners@focusehr.com. Our FHIR R4 API + sandbox docs are at /integrations.