Answered by the people who built Focus. Two-hour response on Professional, thirty-minute on Enterprise, twenty-four hours a day.
First-day setup, importing patients, configuring your specialty templates, inviting your team.
Turning it on, the patient consent flow, accuracy tuning, what to do when it gets something wrong.
Submitting your first claim, working denials, EOB OCR, fee schedules, statements, the RCM dashboard.
Provider rules, the smart waitlist, reminder cadences, online self-booking, blocking time off.
Branding, intake forms, secure messaging, lab result release rules, the mobile app.
Connecting labs, SSO, FHIR API, webhooks, SMART on FHIR, troubleshooting connector errors.
support@focusehr.com
2-hour response on Professional · 30-min on Enterprise.
+1 (415) 555-0181
Real humans, no phone tree, no tier-one transfers.
Click the ◐ icon in any Focus screen — chat opens with a real CSM in under 60 seconds during business hours.